1. Interpretation and Definitions

“Company,” “we,” “our,” or “us” refers to General Mechanic.

“You,” “your,” or “client” refers to the person using our website and services.

“Services” refers to vehicle mechanical repairs, bodywork repairs, welding, and related services provided by General Mechanic.

2. Services Offered

We offer comprehensive automotive services, including but not limited to mechanical repairs, diagnostics, car bodywork and paint restoration, welding services, maintenance, and related consultations. All services are subject to availability and scheduling.

3. Eligibility

You must be at least 18 years old to use our services. By agreeing to these Terms, you represent and warrant that you are at least 18 years old.

4. Booking and Appointments Bookings can be made online, via phone, or in person. Appointments are confirmed once scheduled and may require a deposit. Missed appointments without notice may result in cancellation fees.

5. Pricing and Payment Prices are subject to change and vary based on the service required. Payment is due upon completion of the work, unless otherwise agreed. We accept major payment methods, including cash, credit cards, and bank transfers. Failure to pay may result in service suspension.

6. Estimates and Quotes Estimates provided are non-binding and subject to change upon full inspection. Any additional costs incurred during service will be communicated to you before work continues.

7. Warranties and Guarantees Workmanship is guaranteed for a limited period depending on the service. Warranty details will be provided on your invoice or service document. Misuse or third-party modifications void the warranty.

8. Cancellations and Refunds Cancellations must be made at least 24 hours before the appointment. Refunds are not issued once work has begun unless proven negligence or non-performance is confirmed by our team.

9. Liability and Damages We are not liable for damages resulting from third-party interventions, customer negligence, or accidents outside our facility. Any disputes will be handled as per UK consumer protection laws.

10. Intellectual Property All content on our website, including logos, texts, images, and designs, is our intellectual property. You may not use, reproduce, or distribute our content without written permission.

11. User Responsibilities You agree to provide accurate information and maintain respectful interactions with our staff. Abuse, fraud, or misconduct may result in denial of service.

12. Termination We reserve the right to suspend or terminate access to our services for violations of these Terms and Conditions.

13. Governing Law These Terms shall be governed by the laws of the United Kingdom. Any disputes shall be resolved through local jurisdiction or arbitration.

14. Changes to Terms We reserve the right to revise these Terms at any time. Continued use of the site implies agreement with the updated terms.

PRIVACY POLICY

At General Mechanic, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and disclose personal data when you use our website and services.

1. Data We Collect We collect personal data, including

Name

Contact details (email, phone) Vehicle information Payment details Website usage data (IP address, browser type)

2. How We Collect Data

Through contact forms and appointment scheduling

During transactions and invoicing

Via cookies and analytical tools

3. Why We Collect Your Data

To provide and manage our services

To communicate with you

To maintain service records

To comply with legal requirements

For marketing and service improvement (with consent)

4. How We Use Your Data Your data is used strictly to improve your customer experience. We do not sell or rent your data to third parties. Data may be shared with service providers for payment processing or legal compliance.

5. Data Security We take appropriate security measures, including encrypted storage, firewalls, and access controls, to safeguard your information.

6. Your Rights Under GDPR, you have the right to:

Access your data

Request correction

Request deletion

Object to data processing

Withdraw consent at any time

7. Data Retention We retain data as long as necessary to fulfill service and legal obligations. You may request deletion if applicable.

8. Cookies See our Cookies Policy below.

9. Changes to Privacy Policy We may update this Privacy Policy periodically. Please check regularly for updates.

COOKIES POLICY

1. What Are Cookies?

Cookies are small files stored on your device when you visit our website. They help enhance your user experience and provide analytical insight.

2. Types of Cookies

We Use

Essential Cookies: Enable core website functions.

Analytical Cookies: Help us understand website traffic.

Functional Cookies: Remember your preferences.

Marketing Cookies: Provide relevant advertising (if used).

3. Managing Cookies You can disable cookies via browser settings. Note: Disabling some cookies may affect website functionality.

4. Third-Party Cookies Some cookies may be set by services we use (e.g. Google Analytics). These are governed by their privacy policies.

5. Cookie Consent By using our website, you consent to the use of cookies. A popup banner provides the option to accept or manage cookie settings.

POLICY SETTINGS

Our website uses transparent policy settings to give you control over how your data is collected and used.

1. Consent Management We use a consent management system (CMS) to give users control over their preferences. Upon visiting, you can:

Accept all cookies and data usage

Customise preferences (e.g., disable tracking)

Reject non-essential cookies

2. Opt-In Features For newsletters, service updates, or promotions, we use opt-in checkboxes. You will only receive communication if you actively subscribe.

3. Data Access and Portability You can request a copy of your stored data at any time or request it to be sent to a third-party (as allowed by law).

4. Right to Be Forgotten You have the right to request deletion of your personal data from our systems.

5. Complaints If you have concerns about data usage, contact our Data Protection Officer. You may also lodge a complaint with the UK’s Information Commissioner’s Office (ICO).

6. Contact For questions regarding our policies, contact us: 📧 Email: [email protected] 📍